Cancellation policies are crucial for ensuring a smooth travel booking experience. Trust Tours And Safaris Company, we have specific terms and conditions in place to safeguard the interests of both our valued clients and our reputable company. Understanding the essentials of our cancellation policy is paramount for anyone considering a safari or trekking adventure. Please read on for a comprehensive overview of what you need to be aware of when it comes to cancellations in the travel industry.
1. Cancellation Timeframes and Refunds:
Cancellations typically need to be made in advance of your scheduled trip. The closer to your departure date you cancel, the smaller the refund you may receive due to costs that have already been incurred. For instance:
- 90+ Days Before Departure: A full or near-full refund may be available, minus any transaction or administration fees.
- 60-90 Days Before Departure: Partial refunds may apply, such as 50% of the total booking cost.
- 30-60 Days Before Departure: A smaller refund, such as 25%, is common in this period.
- Less than 30 Days Before Departure: Often, no refund is offered, as most expenses have already been covered.
2. Deposits:
Many expeditions require a deposit at the time of booking. This deposit may be non-refundable, particularly for high-demand trips like Kilimanjaro climbs or safaris in popular parks such as Serengeti or Ngorongoro.
3. Force Majeure and Exceptional Circumstances:
Many companies have a "force majeure" clause in their terms, meaning that certain situations beyond the control of either party (e.g., natural disasters, pandemics, or political instability) may allow for cancellation or postponement of the trip without financial penalty. You may receive a full or partial refund, or have the option to reschedule your trip.
4. Rescheduling and Postponement:
If you are unable to attend your trip but do not want to cancel completely, some companies allow you to reschedule your booking for a future date. A small rebooking fee may apply, or the cost of the trip may vary depending on seasonal rates.
5. Travel Insurance:
Most companies recommend or require clients to purchase travel insurance that covers cancellations, medical emergencies, and trip interruptions. This ensures that you can recover costs even if you need to cancel last-minute due to unforeseen personal circumstances, such as illness or family emergencies.
6. No-Show Policies:
If you fail to show up for the trip without prior notice, no refund is typically provided. In some cases, you may still incur fees related to accommodations, transportation, or guiding services that were arranged for you.
7. Custom Trips:
For tailored itineraries or customized trips, the cancellation terms might differ from standard packages. The refund amounts and timeframes may be adjusted based on the specifics of your itinerary.
It is crucial to fully understand the cancellation policy outlined in your booking contract. To avoid financial losses, it's highly recommended to purchase travel insurance and to be mindful of the cancellation deadlines. Trust Tours And Safaris Company will typically provide these details at the time of booking, so make sure to review them carefully before confirming your reservation.
For specifics, always refer to the terms and conditions provided by Trust Tours And Safaris Company or contact them directly for clarification on their cancellation policies.